This is an opportunity to join our Global Service team in contributing to key projects and initiatives, as well as responding to and managing technical escalations to ensure we deliver world class technical and product support. The role will suit someone with an understanding of Engineering systems who is solutions driven and an exceptional communicator.
In this role, you’ll support the wider global and regional service teams in Peak Scientific to ensure they have the tools and resources needed. As a knowledgeable and highly technically competent member of the Service team, the Technical Specialist will be a key contributor to service function and act as a liaison between service and the training, engineering, and manufacturing functions.
Duties will include:
Liaising with regional service colleagues to ensure escalations and issues are resolved in a timely manner and best practices are followed globally
Working closely with Design Engineering and Manufacturing Engineering teams to ensure product improvements are identified, implemented and communicated effectively
Working in collaboration with the Global Technical Training team to manage effective delivery of training programs to internal and external customers
Being responsible for creating and maintaining accurate Service and Technical Bulletins as per standard operating procedures
Responding to technical queries and requests from regional service teams, ensuring timely resolution of support tickets
The successful candidate will have exceptional communication skills and will always endeavour to confirm all information is shared, understood and intended outcomes are met. You will also be responsible for completion of assigned activities such as Service Bulletins being released in a timely manner, and all follow up actions being completed on schedule.
It is key that you have fault diagnosis experience and bring a methodical approach to resolving problems. Ideally, you’ll have the ability to read and understand pneumatic and electrical schematics and experience of working with pressure systems would be highly advantageous.
This role will be challenging and fast-paced as well as rewarding and engaging. In return, you’ll have a supportive work environment, and the chance to make a real contribution to the future growth and success of a global business. If you're looking to be valued and appreciated, then look no further as we would love to hear from you and tell you more about this opportunity.
Our values at Peak are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
18/05/2024
This is an opportunity to join our Global Service team in contributing to key projects and initiatives, as well as responding to and managing technical escalations to ensure we deliver world class technical and product support. The role will suit someone with an understanding of Engineering systems who is solutions driven and an exceptional communicator.
In this role, you’ll support the wider global and regional service teams in Peak Scientific to ensure they have the tools and resources needed. As a knowledgeable and highly technically competent member of the Service team, the Technical Specialist will be a key contributor to service function and act as a liaison between service and the training, engineering, and manufacturing functions.
Duties will include:
Liaising with regional service colleagues to ensure escalations and issues are resolved in a timely manner and best practices are followed globally
Working closely with Design Engineering and Manufacturing Engineering teams to ensure product improvements are identified, implemented and communicated effectively
Working in collaboration with the Global Technical Training team to manage effective delivery of training programs to internal and external customers
Being responsible for creating and maintaining accurate Service and Technical Bulletins as per standard operating procedures
Responding to technical queries and requests from regional service teams, ensuring timely resolution of support tickets
The successful candidate will have exceptional communication skills and will always endeavour to confirm all information is shared, understood and intended outcomes are met. You will also be responsible for completion of assigned activities such as Service Bulletins being released in a timely manner, and all follow up actions being completed on schedule.
It is key that you have fault diagnosis experience and bring a methodical approach to resolving problems. Ideally, you’ll have the ability to read and understand pneumatic and electrical schematics and experience of working with pressure systems would be highly advantageous.
This role will be challenging and fast-paced as well as rewarding and engaging. In return, you’ll have a supportive work environment, and the chance to make a real contribution to the future growth and success of a global business. If you're looking to be valued and appreciated, then look no further as we would love to hear from you and tell you more about this opportunity.
Our values at Peak are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
This is an opportunity to join our Global Service team in contributing to key projects and initiatives, as well as responding to and managing technical escalations to ensure we deliver world class technical and product support. The role will suit someone with an understanding of Engineering systems who is solutions driven and an exceptional communicator.
In this role, you’ll support the wider global and regional service teams in Peak Scientific to ensure they have the tools and resources needed. As a knowledgeable and highly technically competent member of the Service team, the Technical Specialist will be a key contributor to service function and act as a liaison between service and the training, engineering, and manufacturing functions.
Duties will include:
Liaising with regional service colleagues to ensure escalations and issues are resolved in a timely manner and best practices are followed globally
Working closely with Design Engineering and Manufacturing Engineering teams to ensure product improvements are identified, implemented and communicated effectively
Working in collaboration with the Global Technical Training team to manage effective delivery of training programs to internal and external customers
Being responsible for creating and maintaining accurate Service and Technical Bulletins as per standard operating procedures
Responding to technical queries and requests from regional service teams, ensuring timely resolution of support tickets
The successful candidate will have exceptional communication skills and will always endeavour to confirm all information is shared, understood and intended outcomes are met. You will also be responsible for completion of assigned activities such as Service Bulletins being released in a timely manner, and all follow up actions being completed on schedule.
It is key that you have fault diagnosis experience and bring a methodical approach to resolving problems. Ideally, you’ll have the ability to read and understand pneumatic and electrical schematics and experience of working with pressure systems would be highly advantageous.
This role will be challenging and fast-paced as well as rewarding and engaging. In return, you’ll have a supportive work environment, and the chance to make a real contribution to the future growth and success of a global business. If you're looking to be valued and appreciated, then look no further as we would love to hear from you and tell you more about this opportunity.
Our values at Peak are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
15/05/2024
This is an opportunity to join our Global Service team in contributing to key projects and initiatives, as well as responding to and managing technical escalations to ensure we deliver world class technical and product support. The role will suit someone with an understanding of Engineering systems who is solutions driven and an exceptional communicator.
In this role, you’ll support the wider global and regional service teams in Peak Scientific to ensure they have the tools and resources needed. As a knowledgeable and highly technically competent member of the Service team, the Technical Specialist will be a key contributor to service function and act as a liaison between service and the training, engineering, and manufacturing functions.
Duties will include:
Liaising with regional service colleagues to ensure escalations and issues are resolved in a timely manner and best practices are followed globally
Working closely with Design Engineering and Manufacturing Engineering teams to ensure product improvements are identified, implemented and communicated effectively
Working in collaboration with the Global Technical Training team to manage effective delivery of training programs to internal and external customers
Being responsible for creating and maintaining accurate Service and Technical Bulletins as per standard operating procedures
Responding to technical queries and requests from regional service teams, ensuring timely resolution of support tickets
The successful candidate will have exceptional communication skills and will always endeavour to confirm all information is shared, understood and intended outcomes are met. You will also be responsible for completion of assigned activities such as Service Bulletins being released in a timely manner, and all follow up actions being completed on schedule.
It is key that you have fault diagnosis experience and bring a methodical approach to resolving problems. Ideally, you’ll have the ability to read and understand pneumatic and electrical schematics and experience of working with pressure systems would be highly advantageous.
This role will be challenging and fast-paced as well as rewarding and engaging. In return, you’ll have a supportive work environment, and the chance to make a real contribution to the future growth and success of a global business. If you're looking to be valued and appreciated, then look no further as we would love to hear from you and tell you more about this opportunity.
Our values at Peak are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
We are recruiting a self-motivated Technical Support Specialist who is fluent in English and German who will be responsible for providing a high level of technical support to the large network of Peak customers, distributors and OEMs across EMEA. Managing the technical support workload ensuring that emails and phone calls are prioritised in order of urgency and responded to within agreed Service Level Agreement (SLA). Please note that this is not an IT related role.
Duties include:
Providing technical support in conjunction with the service management system (SMS)
Responding to all incoming technical enquiries (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
In conjunction with Service Managers, ensuring all phone calls resulting in Field Service Engineer (FSE) on site assistance are responded to and organised within SLA of 2 hours
Using SMS, ensuring all relevant field visit data is captured by FSEs with system generated visit reports being promptly sent to customers
Working closely with the FSE’s, ensuring cost effective and efficient planning of the monthly workload ensuring that any breakdown visit meets the customer response time SLA
This role would suit someone who is customer driven with an interest in Technical support or experience of mechanical/ electrical fault diagnosis. You will have exceptional communication skills and proficiency in German would be highly advantageous.
In addition, you will possess:
Self-motivation and the ability to work with minimal supervision
Able to interface comfortably with customers at all levels both internally and externally
Ability to work under pressure against tight deadlines
Good organisational skills
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Now is a great time to join us! This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic work life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand and culture please click APPLY!
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
09/05/2024
We are recruiting a self-motivated Technical Support Specialist who is fluent in English and German who will be responsible for providing a high level of technical support to the large network of Peak customers, distributors and OEMs across EMEA. Managing the technical support workload ensuring that emails and phone calls are prioritised in order of urgency and responded to within agreed Service Level Agreement (SLA). Please note that this is not an IT related role.
Duties include:
Providing technical support in conjunction with the service management system (SMS)
Responding to all incoming technical enquiries (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
In conjunction with Service Managers, ensuring all phone calls resulting in Field Service Engineer (FSE) on site assistance are responded to and organised within SLA of 2 hours
Using SMS, ensuring all relevant field visit data is captured by FSEs with system generated visit reports being promptly sent to customers
Working closely with the FSE’s, ensuring cost effective and efficient planning of the monthly workload ensuring that any breakdown visit meets the customer response time SLA
This role would suit someone who is customer driven with an interest in Technical support or experience of mechanical/ electrical fault diagnosis. You will have exceptional communication skills and proficiency in German would be highly advantageous.
In addition, you will possess:
Self-motivation and the ability to work with minimal supervision
Able to interface comfortably with customers at all levels both internally and externally
Ability to work under pressure against tight deadlines
Good organisational skills
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Now is a great time to join us! This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic work life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand and culture please click APPLY!
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.