IT Applications Support Analyst

  • Peak Scientific
  • Glasgow
  • 21/07/2022
Information Technology

Job Description

Due to our continued growth, we’re delighted to be recruiting an IT Applications Support Analyst  to make a significant contribution to our award–winning, global technology manufacturing business here at Peak Scientific.  Reporting to the Applications Manager, this role will involve providing BAU support whilst delivering  continuous improvements for Peak’s existing SAP B1 solution, across UK, Europe and North America ensuring that service levels are adhered to. In addition, the Analyst will be part of the SAP B1 project team, rolling out SAP B1 globally, ensuring project plans are delivered on time and to budget. The Analyst will work within the IT team to develop standards and processes that meet or exceed internal customer expectations.

Your duties will include:

Providing 1st to 3rd line application support for the core SAP B1 solution
Creating and managing Crystal Reports and Layouts as well as SQL queries
Providing Incident/Problem management and Configuration Management support services
Supporting the implementation of system changes, upgrades in line with the change calendar and change control processes
Providing a business analysis service, communicating clearly with customers, ensuring business requirements are fully documented and understood progressing approved changes though to implementation and test
Undertaking regression testing in relation to approved system change requests
Understanding SAP roadmap to assess future changes against enhancement requests made by users

Ideally you will have previous experience with SAP B1 ERP and CRM solutions combined with excellent hands on experience of Boyum Usability package and Print & Delivery. With the ability to work to tight deadlines, you’ll be proficient in the use of Microsoft Office Products and have demonstrable experience of business analytical tools and processes, including data analysis.

Skills, Qualifications and Experience:

Proficient with regard SQL, Crystal Reporting.
Competent in eliciting and defining requirements with an u nderstanding of general business practices, preferably within an engineering or manufacturing environment.
Ability to resolve complex functional and configuration issues within SLA’s.
Able to mentor internal customers to ensure good understanding of systems, processes, knowledge transfer and upskilling.


It would also be highly desirable if you had the following additional Skills & Experience:

BI 360 reporting or similar DW reporting solutions
REST API technologies
Zedsuite Zed Interconnect/Saltbox

Our values are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.

Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After over 20 years of sustained growth, Peak is well established as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.

We offer a competitive package and opportunities to develop within an expanding international company.  If you have what it takes to be part of Peak, click APPLY!

Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.