Reporting to the IT Infrastructure Manager, the successful candidate will be required to provide first and second level support and services to Peak internal customers, ensuring that agreed service levels are maintained and achieved. You will also work to standards and processes to exceed customer expectations as deemed by the IT Infrastructure Manager as well as configure and provide IT support to Peak employee’s computer equipment and peripherals.
Your duties will include:
Fulfilling service requests and incidents in a timely manner
Adhering to pre-defined processes and providing suitable information of fix implemented
Administration of Azure and Office 365
Installing, configuring, testing and maintaining operating systems, application software and system management tools
Managing and monitoring all installed systems and infrastructure
Maintaining all Global IT equipment ensuring these are kept up to date with the latest updates of required software
Managing the activation and maintenance of mobile devices and setting up new equipment and upgrading existing laptops/PCs
You will be a motivated individual who enjoys working as part of a team. As a customer- driven person, you will strive to find solutions for our Peak employees and communicate to them effectively.
You will also have experience of:
Windows Server 2012 – 2019 , Windows 7 – 10
Administration of Active Directory – GPO, DNS, DHCP
Network administration and troubleshooting
Familiarity with working in a support ticket system
Excellent hardware and software diagnostic skills
VMWare virtualisation environment
Our values at Peak are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic hybrid work pattern, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand and culture, please click APPLY!
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.