IT Applications Support Analyst

  • Peak Scientific
  • Glasgow
  • 02/05/2022
Information Technology

Job Description

Reporting to the Applications Manager, the successful candidate will be required to provide BAU support and deliver continuous improvements for Peak’s existing SAP B1 solution, across UK, Europe and North America ensuring that service levels are adhered to.

In addition, the Analyst will be part of the SAP B1 project team, rolling out SAP B1 Globally, ensuring project plans are delivered on time and to budget. The Analyst will work within the IT team to develop standards and processes that meet or exceed internal customer expectations.

Your duties will include:

Providing 1st to 3rd line application support for the core SAP B1 solution
Creating and managing Crystal Reports and Layouts as well as SQL queries
Providing Incident/Problem management and Configuration Management support services
Supporting the implementation of system changes, upgrades in line with the change calendar and change control processes
Providing a business analysis service, communicating clearly with customers, ensuring business requirements are fully documented and understood progressing approved changes though to implementation and test
Undertaking regression testing in relation to approved system change requests
Troubleshooting system issues providing resolution to business application issues providing updates as and when required

You will have previous experience in supporting ERP and/or CRM solutions and be proficient with regard SQL. With the ability to work to tight deadlines, you’ll be proficient in the use of Microsoft Office Products and have demonstrable experience of business analytical tools and processes, including data analysis.

You will also possess:

The understanding and awareness of ITIL based service design, transition and operational processes
Understanding of general business practices, preferably within an engineering or manufacturing environment
Ability to resolve complex functional and configuration issues within SLA’s
Experience of business analytical tools and processes, including data analysis

It would also be desirable if you had the following additional Skills & Experience:

Boyum Usability package and Print & Delivery
Crystal Reporting
360 reporting or similar DW reporting solutions
Zed Interconnect/Saltbox
REST API technologies

Our values at Peak are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.

Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.

This role will be challenging and fast-paced, but rewarding and engaging.  On offer in return is a fantastic hybrid work pattern, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business.  If you like the sound of our brand and culture, please click APPLY!

Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.