Service Desk Analyst

  • Be-IT
  • Other
  • 25/07/2020
Information Technology

Job Description

Are you a Service Desk Analyst searching for a new role in a fast paced environment?  Be-IT are delighted to be working with a market leading organisation as they look to add to their talented team to support their ongoing growth.

This is an excellent opportunity to join a nationwide business with a Glasgow heart supporting their staff, clients and vendors to provide technical support, guidance and end to end ownership of ITIL aligned Service Desk processes.

Key Responsibilities:


Logging all calls and requests (received via telephone, email or any other medium) on the call management system (Serio)
Ensuring the relevant call queue is managed efficiently, adhering to pre-agreed Service Level Agreements
Providing technical support to internal customers, resolving a high proportion of calls at first point of contact and referring where necessary or arranging for external support
Resolving all queries regarding policies, procedures and processes governing IT and its relationship with the business
Taking ownership of additional tasks or projects pertaining to improved service management and delivery


In order to be successful in this role you must have experience working within a high volume environment on both internal and external support issues.

Curious? Contact me for more details on 0141 370 9917, Scott.Bentley@be-it.co.uk or message me directly on LinkedIn.