We are recruiting a self-motivated Technical Support Specialist who is fluent in English and German who will be responsible for providing a high level of technical support to the large network of Peak customers, distributors and OEMs across EMEA. Managing the technical support workload ensuring that emails and phone calls are prioritised in order of urgency and responded to within agreed Service Level Agreement (SLA). Please note that this is not an IT related role.
Duties include:
Providing technical support in conjunction with the service management system (SMS)
Responding to all incoming technical enquiries (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
In conjunction with Service Managers, ensuring all phone calls resulting in Field Service Engineer (FSE) on site assistance are responded to and organised within SLA of 2 hours
Using SMS, ensuring all relevant field visit data is captured by FSEs with system generated visit reports being promptly sent to customers
Working closely with the FSE’s, ensuring cost effective and efficient planning of the monthly workload ensuring that any breakdown visit meets the customer response time SLA
This role would suit someone who is customer driven with an interest in Technical support or experience of mechanical/ electrical fault diagnosis. You will have exceptional communication skills and proficiency in German would be highly advantageous.
In addition, you will possess:
Self-motivation and the ability to work with minimal supervision
Able to interface comfortably with customers at all levels both internally and externally
Ability to work under pressure against tight deadlines
Good organisational skills
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Now is a great time to join us! This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic work life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand and culture please click APPLY!
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
09/05/2024
We are recruiting a self-motivated Technical Support Specialist who is fluent in English and German who will be responsible for providing a high level of technical support to the large network of Peak customers, distributors and OEMs across EMEA. Managing the technical support workload ensuring that emails and phone calls are prioritised in order of urgency and responded to within agreed Service Level Agreement (SLA). Please note that this is not an IT related role.
Duties include:
Providing technical support in conjunction with the service management system (SMS)
Responding to all incoming technical enquiries (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
In conjunction with Service Managers, ensuring all phone calls resulting in Field Service Engineer (FSE) on site assistance are responded to and organised within SLA of 2 hours
Using SMS, ensuring all relevant field visit data is captured by FSEs with system generated visit reports being promptly sent to customers
Working closely with the FSE’s, ensuring cost effective and efficient planning of the monthly workload ensuring that any breakdown visit meets the customer response time SLA
This role would suit someone who is customer driven with an interest in Technical support or experience of mechanical/ electrical fault diagnosis. You will have exceptional communication skills and proficiency in German would be highly advantageous.
In addition, you will possess:
Self-motivation and the ability to work with minimal supervision
Able to interface comfortably with customers at all levels both internally and externally
Ability to work under pressure against tight deadlines
Good organisational skills
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Now is a great time to join us! This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic work life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand and culture please click APPLY!
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
An exciting opportunity has arisen for a Head of Engineering at Peak HQ, Inchinnan. Reporting to the COO, you will be responsible for the successful Research, Design and Development of new products and technologies. Owning the Product and Technology Development Process (PDP) you will ensure all stakeholders are engaged and contributing towards the success of new products and technologies.
Additionally, you will be responsible for:
Managing team leads (9) including Research and Development, Design and Development, Test and Validation, Product Compliance and New Product Integration
Actively monitoring and driving the Product and Technology Roadmap through market awareness of applications and complementary market sectors
Financial and business accountability by ensuring all projects are on time and in budget
Making technical decisions and setting technical direction
Chairing and reviewing business project priority meetings with the COO and reporting updates to the Executive Board as required
Accountability for the Product Change Process ensuring changes are implemented with minimal disruption to the business and its remains fit for purpose
Protecting business continuity through multi source supply whilst retaining key compliance
Driving a culture of Continuous Improvement and Engineering Excellence especially with considering of IoT opportunities for reliability and faster innovation
Developing and mentoring the teams by sharing knowledge and best practice, modern ways of working.
You must have a proven track record in a similar role of leading and driving teams in a fast-paced Engineering environment (in a £100M+ company), with knowledge of engineering best practices including Design for Manufacture and Design for Assembly and opportunities for engineering patents. Candidates should also have a degree in a relevant engineering discipline or sufficient experience.
You will have an understanding of the following:
Mechanical, pneumatical and electrical engineering principles
Validation Testing and End of Life Product Management
Structuring Research and Development projects and potential patents.
Future proofing products with product data collection and consideration of sustainability credentials.
Championing Continuous Improvement activities on product or process
Awareness of EN 61010, UL and ISTA certifications
At Peak we strive to attract individuals who will enjoy and align with our culture and values: to put customers first, be innovative, stay agile, always respectful, and show pride and passion. Our customers are at the heart of everything we do, and we’re passionate about supporting our employees to reach their full potential and exceed our customers’ expectations.
Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After over 20 years of sustained growth, Peak is well established as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. With over 20 overseas offices across every continent and over 700 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
We offer a competitive package and opportunities to develop within an expanding international company. If you have what it takes to be part of Peak, click APPLY!
04/05/2024
An exciting opportunity has arisen for a Head of Engineering at Peak HQ, Inchinnan. Reporting to the COO, you will be responsible for the successful Research, Design and Development of new products and technologies. Owning the Product and Technology Development Process (PDP) you will ensure all stakeholders are engaged and contributing towards the success of new products and technologies.
Additionally, you will be responsible for:
Managing team leads (9) including Research and Development, Design and Development, Test and Validation, Product Compliance and New Product Integration
Actively monitoring and driving the Product and Technology Roadmap through market awareness of applications and complementary market sectors
Financial and business accountability by ensuring all projects are on time and in budget
Making technical decisions and setting technical direction
Chairing and reviewing business project priority meetings with the COO and reporting updates to the Executive Board as required
Accountability for the Product Change Process ensuring changes are implemented with minimal disruption to the business and its remains fit for purpose
Protecting business continuity through multi source supply whilst retaining key compliance
Driving a culture of Continuous Improvement and Engineering Excellence especially with considering of IoT opportunities for reliability and faster innovation
Developing and mentoring the teams by sharing knowledge and best practice, modern ways of working.
You must have a proven track record in a similar role of leading and driving teams in a fast-paced Engineering environment (in a £100M+ company), with knowledge of engineering best practices including Design for Manufacture and Design for Assembly and opportunities for engineering patents. Candidates should also have a degree in a relevant engineering discipline or sufficient experience.
You will have an understanding of the following:
Mechanical, pneumatical and electrical engineering principles
Validation Testing and End of Life Product Management
Structuring Research and Development projects and potential patents.
Future proofing products with product data collection and consideration of sustainability credentials.
Championing Continuous Improvement activities on product or process
Awareness of EN 61010, UL and ISTA certifications
At Peak we strive to attract individuals who will enjoy and align with our culture and values: to put customers first, be innovative, stay agile, always respectful, and show pride and passion. Our customers are at the heart of everything we do, and we’re passionate about supporting our employees to reach their full potential and exceed our customers’ expectations.
Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After over 20 years of sustained growth, Peak is well established as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. With over 20 overseas offices across every continent and over 700 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
We offer a competitive package and opportunities to develop within an expanding international company. If you have what it takes to be part of Peak, click APPLY!
If you’re someone with a genuine passion about embedded systems with excellent communications skills and the personal drive to deliver tasks and projects to agreed timescales, then this could be a great opportunity for you.
Reporting to both the Technology Development and Embedded Control Team Leads, the Control and Electronics Engineer will be designing, developing, testing and maintaining Peak’s generators and embedded systems. You will identify and fix technical issues, working collaboratively with engineers, product managers, and others on various Peak teams. The successful candidate will be a strong team player, self-motivated and able to complete work with minimal assistance.
Some of your duties will include:
Designing and building embedded systems, including embedded system firmware
Testing and debugging embedded systems
Monitoring and maintaining the system after development
Improving system efficiency and stability after development
Collaborating with customers and other departments to create systems based on their needs
Assisting in the development of production processes and procedures
Liaising with other departments to ensure continuity of manufacturing process
You’ll have a degree in Computer Science or Electronic Engineering and ideally some experience in a controls/electronics focused role. You’ll also have experience in embedded systems development, debugging and trouble-shooting and programme creation using MATLAB / Simulink.
You will also possess:
Significant programming experience in C, or C++
Experience of Altium Design - Schematic capture, PCB Layout
Proficiency in working with common embedded systems communication protocols
Exceptional analytical and problem-solving skills
Desire and ability to work on their own effectively and with a collaborative approach
This role will be challenging and fast-paced as well as rewarding and engaging. In return, you’ll have a supportive work environment, and the chance to make a real contribution to the future growth and success of a global business. If you're looking to be valued and appreciated, then look no further as we would love to hear from you and tell you more about this opportunity.
Our values at Peak are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
25/04/2024
If you’re someone with a genuine passion about embedded systems with excellent communications skills and the personal drive to deliver tasks and projects to agreed timescales, then this could be a great opportunity for you.
Reporting to both the Technology Development and Embedded Control Team Leads, the Control and Electronics Engineer will be designing, developing, testing and maintaining Peak’s generators and embedded systems. You will identify and fix technical issues, working collaboratively with engineers, product managers, and others on various Peak teams. The successful candidate will be a strong team player, self-motivated and able to complete work with minimal assistance.
Some of your duties will include:
Designing and building embedded systems, including embedded system firmware
Testing and debugging embedded systems
Monitoring and maintaining the system after development
Improving system efficiency and stability after development
Collaborating with customers and other departments to create systems based on their needs
Assisting in the development of production processes and procedures
Liaising with other departments to ensure continuity of manufacturing process
You’ll have a degree in Computer Science or Electronic Engineering and ideally some experience in a controls/electronics focused role. You’ll also have experience in embedded systems development, debugging and trouble-shooting and programme creation using MATLAB / Simulink.
You will also possess:
Significant programming experience in C, or C++
Experience of Altium Design - Schematic capture, PCB Layout
Proficiency in working with common embedded systems communication protocols
Exceptional analytical and problem-solving skills
Desire and ability to work on their own effectively and with a collaborative approach
This role will be challenging and fast-paced as well as rewarding and engaging. In return, you’ll have a supportive work environment, and the chance to make a real contribution to the future growth and success of a global business. If you're looking to be valued and appreciated, then look no further as we would love to hear from you and tell you more about this opportunity.
Our values at Peak are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.