Peak Scientific Glasgow
Junior IT Infrastructure Engineer Reporting to the IT Infrastructure Manager, the successful candidate will be required to provide first and second level support and services to Peak internal customers, ensuring that agreed service levels are maintained and achieved. Additionally, the Junior IT Infrastructure Engineer will work to standards and processes to meet and exceed customer expectations as well as configure and provide IT support to Peak employee’s computer equipment and peripherals. THE ROLE: As the Junior IT Infrastructure Engineer, responsibilities include, but are not limited to: Fulfilling service requests and incidents in a timely manner. Adhering to pre-defined processes and providing suitable information of fix implemented. Installing, configuring, testing and maintaining operating systems, application software and system management tools. Maintaining all Global IT equipment ensuring these are kept up to date with the latest software updates. Managing and monitoring all installed systems and infrastructure. Following defined procedures for setting up IT equipment whilst adhering to processes and offering process improvement as identified. Liaising with clients to obtain clarity around faults reported and provide technical guidance where required. Managing the activation and maintenance of mobile devices. Setting up new equipment and upgrading existing laptops/PCs. Providing support to team members on projects as and when required. Liaising with vendors and other IT personnel for problem resolution. Creating work instructions. KEY SKILLS: Windows Server 2012 – 2019, Windows 7 – 10 Office 365 Suite Administration of Active Directory/Group Policy Teams telephony Network troubleshooting Intune experience Microsoft Azure Office 365 Familiarity with working in a support ticket system Excellent hardware & software diagnostic skills Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business. Peak Scientific was established over 20 years, is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 500 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally. Now is a great time to join us! This Junior IT Infrastructure Engineer role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic work, life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand, culture please click APPLY!