153 job(s) at Be-IT

Be-IT Other
19/03/2019
We’re working with a fantastic healthcare software company looking to hire experienced Software Engineers for both the Edinburgh and Glasgow office. They have a number of mid and senior level roles as well as team lead positions. The business is growing massively and is very Agile / customer focused. Engineers are working on loads of interesting big data and cloud projects. The company gets involved in meetups, hackathons and industry events. They’re looking for passionate developers and engineers who can pick up new skills, teach others and develop into lead /manager positions.   In return you’ll enjoy a generous salary plus bonus, flexible working hours, plenty of holidays, career break opportunities, access to an inhouse learning platform and much more!     We’re looking for Senior Software Engineers with C# and or Java skills with a willingness to learn both and be flexible. Experience with .Net on Azure and SQL is also required. If you want to learn more call Alasdair Walker or for immediate consideration, please apply.
Be-IT Other
19/03/2019
Are you in a Lead Data focused role looking for new challenge? Are you skilled in motivating and leading teams? Would you like to move your career into the fast lane in one the most dynamic technology companies in Scotland? In this role you will be leading a skilled team who are leading the way when it comes to providing data solutions. They have developed powerful, large-scale consumer data sets, combining detailed consumer behaviours with transactions, interactions, profiles, needs, attitudes and preferences. Your role will include; Motivate and lead a mixed team of Employees, Partner staff and contractors both on and offshore Directly interact with the business and set their expectations for all fixes Determine which technical approach is appropriate for each set of circumstances Provide technical direction to each team Creating continuous improvement plans, capacity plans and deliver the outcomes Escalation point for the teams and business Managing the relationships with our partners Key Skills; Have in-depth understanding of Oracle, PL/SQL and SQL (SQL Server, Teradata or Db2 also considered) Good understanding of query optimisation and efficient SQL Creation and management of SLA’s, KPI’s and dashboards Ability to understand complex business systems and underlying data schemas Various Testing approaches depending on lifespan of a solution Some experience of Java, C# or Shell scripts helpful. About the Company Technology driven organisation with offices across UK currently growing fast and actively strengthening IT team. They invest in very latest technologies and have forward thinking attitude to embracing latest ideas to enhance relationship with business. This role is in Central Scotland and will be working with talented team in environment that will challenge and reward. This is role suited to those passionate about technology eager to use problem solving skills to improve business processes. For immediate consideration, please email your CV or apply online. Follow Us: We post updates, vacancies & industry news on a daily basis on Twitter (@beITresourcing) and Linked In.
Be-IT Aberdeen
19/03/2019
Software Test Analyst – Agile - Aberdeen   Fantastic opportunity for experienced Software Test Analyst to join growing team at exciting time. You will be responsible for designing test solutions, interpreting business requirements to create tests for all features, running tests and reporting on results.  This will involve both manual and automated testing. You will join team of talented IT professionals who are excited by cutting edge technology and are looked for like minded individual to continue progress forward. This will be role for those with an analytical mind who enjoy problem solving in small teams.   Key Skills; Knowledge of software testing practices and toolsets for both manual and automated testing Computing related degree Experience in Agile environments Excellent written and oral communication skills Some exposure to Java, Selenium, SQL, Scripting, Python, Robot or Selenium   About the role; Contribute to Test Strategy for client projects Interact with clients during UAT Design, create and execute tests, both manual and automated Assess test results and communicate issues Report on test progress Work collaboratively with developers   Please send your CV or call Freddie Kydd in order to be considered for this great opportunity. Follow Us: We post updates, vacancies and industry news on a daily basis on Twitter (@BEITresourcing) and Linked In
Be-IT Other
19/03/2019
Lead Software Engineer – C# .NET  Glasgow Salary up to £60k plus excellent benefits package We are seeking C# .NET Software Engineers at a range of levels, so whether you are a developer with a few years’ experience, or whether you are seeking the opportunity to lead others and pass on your knowledge, we would like to talk to you.  We have opportunities available in both Edinburgh and Glasgow in our modern, well located offices and we are happy to discuss flexible working arrangements too. This role will be focused initially on the design and implementation of applications related to financial propositions. Ideally you will be a .Net developer, able to take a pragmatic, yet well-structured approach to designing and developing applications. You should be comfortable working as part of a team, as well as having the initiative to explore solutions on your own. The ideal Lead Software Engineer will have: Experience of technical and architectural design, particularly distributed systems, with a proficiency for related design patterns Ability to translate end user/stakeholder requirements into detailed technical/architectural specifications when appropriate and in turn into robust solutions Understanding of non-functional requirements such as security and scalability. Ability to collaborate successfully with client and 3rd party technical teams. Familiar with and confident across the entire Software Development Lifecycle. Passionate about technology and object-oriented development, having extensive hands on experience with Microsoft development stack (C# .NET) Azure Cloud computing, Data Science technologies etc In return you will be offered: A highly competitive salary up to £60,000 Award Winning Benefits package Highly competitive study support Exceptional learning & development opportunities So, if you are a C# .NET Developer with a few years’ experience, or whether you are seeking the opportunity to lead others and pass on your knowledge, we would like to talk to you. Contact Simon Allen to discuss this role further simon.allen@be-it.co.uk
Be-IT Other
19/03/2019
Senior Sap Engineer HANA / EPM Edinburgh Permanent Fantastic salary, flexible working + unrivalled benefits package A well-known Financial Services organisation are about to embark on one of biggest UK digital transformation projects of the year. As a result, there is a need for SAP Engineers to join their Edinburgh city centre offices on a permanent basis. We are looking for senior SAP Engineers who are technically minded with a keen interest in staying up to date with modern technologies. The ability to look at new technologies / tools that can benefit the business is highly desirable. Someone who is senior enough to offer mentorship and coaching to those that are less experienced. This position is an interesting mix of hands on technical development, solution design, team coaching and assessing the change lifecycle around SAP regulatory reporting, auditing, BI etc. As Senior SAP Engineer you will be involved with: SAP development and configuration around finance, regulatory and data reporting. (EPM, Data Services, HANA, APM) Team coaching and new technology investigation Streamline development using continuous integration and lean/DevOps principles (Jenkins, Jira, GitHub, Selenium etc.) Understand and apply industry best practices, foster knowledge sharing to provide solutions for complex business problems where no precedent may exist, and ensure implementation of solutions where appropriate  The Senior SAP Engineer should have: Demonstrable experience of SAP in a finance and regulatory industry Development and configuration of SAP Have a strong understanding of source code repositories and change management tools (Git, JIRA)  Previous experience in an enterprise environment with automated build/test/release processes, source code management (Git) and change-management (JIRA)  Ideally a strong background in database development coupled with a solid understanding of business intelligence (BI) PL-SQL/SQL Knowledge of DevOps and/or Lean principles would be advantageous This is an exciting time to join an organisation who are completely restructuring their business model, bringing their application development in house and training their in-house teams on any new technologies necessary for the exciting project ahead. Please apply online or contact Simon Allen 0131 344 4795 for further details
Be-IT Other
19/03/2019
SQL Developer / Service Engineer Permanent Fantastic salary and benefits package Edinburgh A well-known Financial Services organisation are about to embark on a massive UK digital transformation project. As a result, there is a need for Service Engineers experienced with SQL, to join their Edinburgh city centre offices on a permanent basis. We are looking for SQL Developers who will be able to shape the way the company deploys and manage services using cutting edge technology, you will be introducing tools that allow the client to continuously monitor the Full Stack of Web Clients and applications, using tools such as App Dynamics, Dynatrace & Splunk to service new software solutions. As Service Engineer: You will be accountable for the delivery of live services You'll own service delivery of projects and continuous improvement pipeline Work with Dev/Ops Value Streams to ensure technical roadmap understood for systems. Active involvement of ideas & tools that contribute to the DevOps roadmap Build capability across colleagues, partners and other suppliers to ensure delivery of services Optimise the total cost of ownership of systems through new solutions / tooling where appropriate Essential Skills required: Sound decision-making abilities when faced with complex demands and issues that can, and will, arise throughout the delivery of services Excellent analytical and troubleshooting skills with high attention to detail A strong understanding of SQL, (ideally Oracle or MS SQL Server) Identify, develop and implement new IT strategies and ways of working Establish and maintain relationships with the different departments - identify support issues & opportunities for improving processes Work with IT and external partners to resolve incidents Ensure appropriate service documentation & agreed processes are followed Strong knowledge of the software development life-cycle from design, build to production It would be advantageous if you had knowledge of AWS, Azure, Google Cloud and/or Micro Services web architecture. The key to being successful in this role is having a passion for technology, an aptitude for problem-solving and improving the service delivery coupled with excellent clear, concise communication skills. If you are an Engineer experienced with service delivery and have excellent knowledge with SQL, then get in touch to discuss this further. This really is an exciting time to join an organisation who are completely restructuring their business model bringing their application development in-house. Please contact Simon Allen to discuss this role in more detail. Simon.allen@be-it.co.u k
Be-IT Other
19/03/2019
Support Engineer Contract - £200 per day Glasgow (City Centre) What about the company?  This organisation is based in the heart of Glasgow City Centre and provides IT Support and guidance to various companies across a wide range of sectors.  They provide cloud-based solutions to clients and are always reviewing the technology they use to ensure to ensure it is the latest and most up to date and will allow them to continue providing the right solutions to the complex queries they receive.   What do I need to succeed?  You will come from an IT Support background and you will be using all your experience in: Microsoft products (Active Directory, MS Exchange, Windows Server) Azure Windows 7/8/10 Networking such as DHCP, DNS, WAN/LAN Strong Knowledge of Virtualisation (VMWare or Hyper V) Cyber Security - Antivirus & security / patch management experience How do I apply: Apply now!! Give John McCann a call on 0141 370 9926 or email me your CV john.mccann@be-it.co.uk and a time we can catch up to go over this opportunity in more detail
Be-IT Other
19/03/2019
Android/React – 3 months from start - Edinburgh As a result of new business wins, the above contract is urgently required. You will be working for a leading provider of tailored cloud and mobile apps with a client base across public and private sector Based moments from a major train station in the city, this is an opportunity to work in a modern, forward thinking organisation and in an equally fantastic office space Please call Natalie McLean 0141 370 9916 for more detail or email Natalie.mclean@be-IT.co.uk
Be-IT Other
19/03/2019
Urgent requirement for a contract PHP Developer - 4 months  You will be working for an Edinburgh based mobile and web technology business who build apps for clients across all sectors. This is as a result of a large piece of work won that requires an immediate need for PHP with React skills Apply online for further details or call 0141 370 9916 Natalie McLean     
Be-IT Other
18/03/2019
SQL Service Engineer – SQL / Service Delivery Permanent Fantastic salary and benefits package Edinburgh A well-known Financial Services organisation are about to embark on a massive UK digital transformation project. As a result, there is a need for Service Engineers experienced with SQL, to join their Edinburgh city centre offices on a permanent basis. We are looking for Service Engineers who will be able to shape the way the company deploys and manage services using cutting edge technology, you will be introducing tools that allow the client to continuously monitor the Full Stack of Web Clients and applications, using tools such as App Dynamics, Dynatrace & Splunk to service new software solutions. As Service Engineer: You will be accountable for the delivery of live services You'll own service delivery of projects and continuous improvement pipeline Work with Dev/Ops Value Streams to ensure technical roadmap understood for systems. Active involvement of ideas & tools that contribute to the DevOps roadmap Build capability across colleagues, partners and other suppliers to ensure delivery of services Optimise the total cost of ownership of systems through new solutions / tooling where appropriate Essential Skills required: Sound decision-making abilities when faced with complex demands and issues that can, and will, arise throughout the delivery of services Excellent analytical and troubleshooting skills with high attention to detail A strong understanding of SQL, (ideally Oracle or MS SQL Server) Identify, develop and implement new IT strategies and ways of working Establish and maintain relationships with the different departments - identify support issues & opportunities for improving processes Work with IT and external partners to resolve incidents Ensure appropriate service documentation & agreed processes are followed Strong knowledge of the software development life-cycle from design, build to production It would be advantageous if you had knowledge of AWS, Azure, Google Cloud and/or Micro Services web architecture. The key to being successful in this role is having a passion for technology, an aptitude for problem-solving and improving the service delivery coupled with excellent clear, concise communication skills. If you are an Engineer experienced with service delivery and have excellent knowledge with SQL, then get in touch to discuss this further. This really is an exciting time to join an organisation who are completely restructuring their business model bringing their application development in-house. Please contact Simon Allen to discuss this role in more detail. Simon.allen@be-it.co.u k
Be-IT Other
18/03/2019
Lead Software Engineer – C#, .NET, Azure Glasgow Salary up to £60k We are seeking C# .NET Software Engineers at a range of levels, so whether you are a developer with a few years’ experience, or whether you are seeking the opportunity to lead others and pass on your knowledge, we would like to talk to you.  We have opportunities available in both Edinburgh and Glasgow in our modern, well located offices and we are happy to discuss flexible working arrangements too. This role will be focused initially on the design and implementation of applications related to financial propositions. Ideally you will be a .Net developer, able to take a pragmatic, yet well-structured approach to designing and developing applications. You should be comfortable working as part of a team, as well as having the initiative to explore solutions on your own. The ideal Lead Software Engineer will have: Experience of technical and architectural design, particularly distributed systems, with a proficiency for related design patterns Ability to translate end user/stakeholder requirements into detailed technical/architectural specifications when appropriate and in turn into robust solutions Understanding of non-functional requirements such as security and scalability. Ability to collaborate successfully with client and 3rd party technical teams. Familiar with and confident across the entire Software Development Lifecycle. Passionate about technology and object-oriented development, having extensive hands on experience with Microsoft development stack (C# .NET) Azure Cloud computing, Data Science technologies etc In return you will be offered: A highly competitive salary up to £60,000 Award Winning Benefits package Highly competitive study support Exceptional learning & development opportunities So, if you are a .NET Developer with a few years’ experience, or whether you are seeking the opportunity to lead others and pass on your knowledge, we would like to talk to you. Contact Simon Allen to discuss this role further simon.allen@be-it.co.uk
Be-IT Edinburgh
16/03/2019
Do you want to be part of a high performing team of SAP Netweaver specialists? Want to be part in a brand-new team with fresh ideas and ways of working? You will be tasked with the design, installation, configurations and maintenance of the SAP system landscape including interfaces, whilst ensuring high availability, optimal performance and overall data security and integrity Your role will include; Work closely with the Finance Systems Governance & Control (FSGC) Team, regional Technology teams and the Global SAP Configuration & Development Teams. Monitor, update and maintain the SAP Platform, environments and interfaces, ensuring they are simple, cost effective and operationally efficient, whilst supporting business’ needs. Review and conduct transports for all changes across the system. Conduct regular Netweaver housekeeping and system administration tasks, for optimal system performance and availability, including: Backups, preventive monitoring and predictive alerts, DB Maintenance (HANA), System exports, copies and restores, security scans, data archival tasks, batch job scheduling and maintenance, and component specific maintenance. Conduct regular Disaster Recovery tests, as per the defined system criticality rating. Work with the business to review and optimise this process. Key Skills; Deep technical knowledge and experience of SAP Netweaver Administration, Experience as a SAP Netweaver expert in an application lifecycle development project, as well as operational support. Comfortable working in a fast-paced dynamic environment, with a focus on trusted people relationships and results. About the Company Technology driven organisation with offices across UK currently growing fast and actively strengthening IT team. They invest in very latest technologies and have forward thinking attitude to embracing latest ideas to enhance relationship with business. This role is in Central Scotland and will be working with talented team in environment that will challenge and reward. This is role suited to those passionate about technology eager to use problem solving skills to improve business processes. For immediate consideration, please email your CV or apply online. Follow Us: We post updates, vacancies & industry news on a daily basis on Twitter (@beITresourcing) and Linked In.  
Be-IT Other
16/03/2019
A leading provider of bespoke cloud and mobile apps with a client portfolio boasting worldwide brands and household names are looking to add to their team in Edinburgh  on an urgent 12 week basis with a competitive day rate.   The ideal candidate will have previous experience working with React Native and/or Java building complex mobile and android applications.   You will join a multi disciplined and cross skilled office with expertise in areas such as C#, .NET, JavaScript, Ruby, PHP and Java.   Please contact me for more details on Scott.Bentley@be-it.co.uk call me on 0141 370 9917 or message me directly. You don't need to have a CV ready, I want to hear from you!
Be-IT Glasgow
16/03/2019
Scrum Master – Glasgow 3 months + extensions  Neg depending on experience We are looking for certified scrum master, who has knowledge of service delivery for a large transformation project in Glasgow. You will be tasked managing and delivering the project releases on time and on budget, whilst managing and resolving risks and issues. It is essential you have good communication and stakeholder management Key skills Running Scrums and helping the teams to adopt agile ways of working. Experience managing agile projects using continuous integration practices and agile tools for build and test Certified Scrum master Great at managing detail and ability to stand back and see the bigger picture Support and where required challenge the leadership team to deliver the transformation programme   Thought leadership, mentoring and coaching the team Excellent interpersonal and communication skills Experience working on the supplier side and delivering into a client It would be advantageous if you had any experience of working with adobe marketing or MS Dynamics.   Apply Please apply online or send your CV directly  Susie.Toner@be-it.co.uk   call on Susie 0131 344 4780 for further details and immediate consideration. Follow Us:  We post updates, vacancies & industry news daily on Twitter (@beITresourcing) and Linked In.      
Be-IT Other
16/03/2019
Are you tired of working in a static industry, developing outdated products? You have the opportunity to join an organisation leading the way in their field creating cutting edge surveillance technology for an ever changing defense markets. As a senior engineer working predominantly with C++ you will join a cross skilled team and a company committed to deploying emerging technologies. Working out of their central Glasgow office you will design and develop bespoke digital video packages while undertaking unit and system testing. If this sounds like the opportunity you have been waiting for then please contact me for more details. Email me at Scott.Bentley@be-it.co.uk , call on 0141 370 9917 or message me directly on LinkedIn. You don't need to have a CV ready, I want to hear from you!
Be-IT Other
16/03/2019
Senior Front End Developer Glasgow £45,000 to £50,000 pa   Ask yourself this... Are you looking to join an award-winning team? In a brand-new office in Glasgow city centre? Building completely bespoke software for their market leading clients?   What’s in it for me? You will have the opportunity to work in a role where you can strongly influence the development roadmap of a new bespoke product while leading a team of developers on a full lifecycle of the software. You will also get the chance to keep up to date with the latest trends in software development, building upon your technical knowledge and given training to ensure your skills are fully up to date.   What do I need to succeed?  For this role, you will need: Experience working with JavaScript, PHP, HTML5 and MySQL RESTful web services, design patterns and distributed application design Experience in leading a team in an Agile/Scrum environment Experience at planning and technical design of bespoke projects Desirable skills: NodeJS, React/Redux, MongoDB or CSS   What about the company?  Working out of a brand-new office based in Glasgow, you will get the chance to work alongside a team of developers throughout Britain who are multi award winning in their field. How do I apply: Apply now!! Give John McCann a call on 0141 370 9926 or email me your CV john.mccann@be-it.co.uk and a time we can catch up to go over this opportunity in more detail    
Be-IT Other
15/03/2019
SAP VIM Developer  Salary - Up to £60,000 You'll have the opportunity to work with the Europe's biggest entertainment brand, in a technology team that has a reputation for excellence and innovation. We are looking for SAP developers to support a global SAP platform (currently being implemented), and to take it to the next level of evolution. The company are in the process of setting up a new SAP Support team based in Scotland and you're role, will be to successfully deliver quality VIM design and development changes for our Group SAP system, adhering to IT principles for development across all regions, ensuring efficiency in design for onward operational support. Your remit will be Support the business in delivery of projects as required, such as the rollout of SAP FICO, VIM and BW. Support the business with their month end Finance procedures. Look for opportunities where technology can support our business objectives further, working closely with FSGC, the SAP Technical Architect and other Technology teams. Tech skills should include: 3 to 5 years or more experience of VIM development and tools, across SAP ECC 6.0 with SAP HANA database. Additional experience in VIM design, and development in either FICO, MM, SD, BW and PI/PO, desirable. Significant experience across application life cycle management, as well as operational support processes for integrations.   Customer focused mindset, ensuring all development is of high quality, workload monitored proactively, and incidents closed out swiftly. Keeping internal customers informed throughout. Comfortable working in a fast-paced dynamic environment, with a focus on trusted people relationships and results. This is an exciting time to join an organisation who are completing restructuring their business model and are 100% committed to hiring candidates who are not only right for the roles they have now but are also happy to train you on any new technologies as you undertake this exciting project with them. Please apply online or contact Paul Strachan - paul.strachan@be-it.co.uk for further details
Be-IT Glasgow
15/03/2019
Be-IT Resourcing are currently working with a large software and analytics company based in Glasgow. They are seeking a QA Test Team Leader. The Team Leader will be responsible for the effective day to day operation of a team of QA engineers driving, developing, and executing the QA strategy for each release. They need to manage the competing demands on finite team resources while removing any blockers to team progress. They will be responsible for the creation and maintaining a schedule for the team’s scope and available resources. The role includes: Leading and inspiring the team. Ensuring active engagement the rest of the R&D organization and maintaining an environment which is conducive to the team’s success and which aligns with departmental goals and working practices ensuring team members understand what the right thing to do is and that it is done. They are responsible for tracking the team’s delivery, reporting on progress to plan, managing the teams risks, issues and dependencies and balancing the competing demands being placed on the team. The Team Leader will lead and inspire the delivery team providing direction to team members, managing resource assignments to work, managing the team’s backlog, planning in line with departmental horizons, reporting on the health of the team and providing key stakeholders with the appropriate information to make decisions on scope and timelines. Leads a team of direct and indirect reports. Assists with management decisions and activities. Supervises the work of individual contributors. Leads QA testing strategy based on business value and code coverage for assigned features or product areas by collaborating and innovating with other team members to design and execute both manual and automated tests. Works with global team to gather requirements and provide QA deliverables. Works closely with automation team on setting standards for automated test scripts for functional, integration, and system tests. Create and contribute to testing checklists, regression plans, and DOD (Definition of Done). Provide effective communication with geographically distributed team members. Escalate urgent issues and communicates risks to quality assurance management as needed. Must be proficient with quality assurance processes with a clear understanding of leading QA resources involved in both manual and automated practices. Preferred to have some scripting experience if not coding. Knowledge of SQL databases and client server environments Must have strong analytical & logical skills, including troubleshooting skills. Has ability to understand the underlying software components and technologies of the product or feature in which automated tests are supporting. Operate under minimal supervision and is capable of independent action. Please apply online for immediate consideration. Follow Us: We post updates, vacancies & industry news on a daily basis on Twitter (@beITresourcing @PhilpAlastair) and LinkedIn
Be-IT Glasgow
14/03/2019
Be-IT Resourcing is currently working with a large software and analytics company based in Glasgow. They are looking for Technical Support Engineers – Graduates will be considered. The Technical Support Engineer is trained across the product Customer Engagement Solutions portfolio as required to undertake customer support activities. The Support Team provides high class customer support on product suites such as: Workforce Optimization - Recording, Workforce Management, Desktop and Process Analytics Voice of the Customer - Speech Analytics, Enterprise Feedback Manager. Part of a team delivering Technical Support to our Customers and Partners Develop key skills and knowledge of applications. Deliver a high level of customer satisfaction through prompt, professional and knowledgeable assistance. Use the Incident Management System (IMS) to track Service Request activity, providing detailed updates to Customers on all service requests assigned to you. Effective and efficient problem-solving skills - Ability to define problems collect data, establish facts and draw valid conclusions Carry out proactive monitoring of all service requests assigned to you with appropriate action taken to expedite closure. Liaise closely with the Tier 3 Development Teams to identify product defects. Research and investigate RCA (Root Cause Analysis) on repeat issues and escalations Able to be professional and have timely management of personal work load covering multiple requests. Participate in Out of Hours support as directed and required and to undertake On Call duties if required. Identify, highlight, monitor and resolve project related issues. Communicate relevant issues both to Management, Support, Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues & effectively communicate solutions to customers, and liaising with Product Development to identify product defects Provide QA input into product patches Install and maintain in-house environmental that allow for the reproduction and testing of customer issues Skills and Experience Essential Experience of working within customer technical support or within a previous customer facing role. Experience supporting applications or infrastructure to “Blue Chip” enterprise customers, government agencies, IT professionals and partners Good interpersonal skills (written and spoken) Knowledge of Windows operating systems Microsoft SQL Server: Transact-SQL and SQL Administration Knowledge of office software programs, e.g. Microsoft Office Familiarity with debugging tools/techniques Experience of troubleshooting and resolving issues in an application support role Experience of supporting external customers Desirable Clear understanding of enterprise applications and Microsoft environments Networking Experience of TCP/IP, DNS, LDAP, WMI, Single Sign On Experience of WebLogic, or alternative application servers – Jboss, WebSphere Experience of virtualization – VMWare vSphere, Citrix Experience of programming and debugging Please apply online for immediate consideration. Follow Us: We post updates, vacancies & industry news on a daily basis on Twitter (@beITresourcing @PhilpAlastair) and LinkedIn
Be-IT Glasgow
14/03/2019
Be-IT Resourcing is currently working with a large software and analytics company based in Glasgow. They are looking for Technical Support Engineers – Graduates will be considered. The Technical Support Engineer is trained across the product Customer Engagement Solutions portfolio as required to undertake customer support activities. The Support Team provides high class customer support on product suites such as: Workforce Optimization - Recording, Workforce Management, Desktop and Process Analytics Voice of the Customer - Speech Analytics, Enterprise Feedback Manager. Part of a team delivering Technical Support to our Customers and Partners Develop key skills and knowledge of applications. Deliver a high level of customer satisfaction through prompt, professional and knowledgeable assistance. Use the Incident Management System (IMS) to track Service Request activity, providing detailed updates to Customers on all service requests assigned to you. Effective and efficient problem-solving skills - Ability to define problems collect data, establish facts and draw valid conclusions Carry out proactive monitoring of all service requests assigned to you with appropriate action taken to expedite closure. Liaise closely with the Tier 3 Development Teams to identify product defects. Research and investigate RCA (Root Cause Analysis) on repeat issues and escalations Able to be professional and have timely management of personal work load covering multiple requests. Participate in Out of Hours support as directed and required and to undertake On Call duties if required. Identify, highlight, monitor and resolve project related issues. Communicate relevant issues both to Management, Support, Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues & effectively communicate solutions to customers, and liaising with Product Development to identify product defects Provide QA input into product patches Install and maintain in-house environmental that allow for the reproduction and testing of customer issues Skills and Experience Essential Experience of working within customer technical support or within a previous customer facing role. Experience supporting applications or infrastructure to “Blue Chip” enterprise customers, government agencies, IT professionals and partners Good interpersonal skills (written and spoken) Knowledge of Windows operating systems Microsoft SQL Server: Transact-SQL and SQL Administration Knowledge of office software programs, e.g. Microsoft Office Familiarity with debugging tools/techniques Experience of troubleshooting and resolving issues in an application support role Experience of supporting external customers Desirable Clear understanding of enterprise applications and Microsoft environments Networking Experience of TCP/IP, DNS, LDAP, WMI, Single Sign On Experience of WebLogic, or alternative application servers – Jboss, WebSphere Experience of virtualization – VMWare vSphere, Citrix Experience of programming and debugging Please apply online for immediate consideration. Follow Us: We post updates, vacancies & industry news on a daily basis on Twitter (@beITresourcing @PhilpAlastair) and LinkedIn