At Peak we strive to attract individuals who will enjoy our culture and values: to put customers first, be innovative, stay agile, always respectful, and show pride and passion. Our customers are at the heart of everything we do, and we’re passionate about supporting our employees to reach their full potential and exceed our customers’ expectations, and we need your help to realise this.
Based in our HQ and r eporting to the Lead Planning Officer, you will play a pivotal role in liaising across departments to enable 100% on time delivery for our customers. This is a varied and pivotal role in enabling our organisation to serve our customers to the highest standard.
Duties will include:
Creating and releasing work orders in accordance with MRP requirements
Scheduling production and Warehouse work orders using capacity planner
Highlighting any risk of delay in any shipment to Operations Manager
Review and release purchase orders in timely manner
Checking vendor acknowledgments against requested lead time
Attending meetings to review workload plan and advising any changes
Working with the Procurement team to prioritise and expedite as appropriate any part shortages that arise from the daily work schedule
The successful candidate will ideally have proven experience in a planning role within a manufacturing background. You will be confident working autonomously, have an excellent work ethic and thrive in being organised whilst liaising across functions.
You will also possess:
Strong Microsoft Office experience
Good analytical skills
SAP Business One or similar Business system knowledge ideally
Clear and articulate communication skills
A methodical and structured work approach
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
We are offering hybrid working with flexible start times as well as the opportunity to develop your career within an expanding global organisation. I f you're looking to be valued and appreciated then look no further as we’d love to hear from you.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
19/04/2024
At Peak we strive to attract individuals who will enjoy our culture and values: to put customers first, be innovative, stay agile, always respectful, and show pride and passion. Our customers are at the heart of everything we do, and we’re passionate about supporting our employees to reach their full potential and exceed our customers’ expectations, and we need your help to realise this.
Based in our HQ and r eporting to the Lead Planning Officer, you will play a pivotal role in liaising across departments to enable 100% on time delivery for our customers. This is a varied and pivotal role in enabling our organisation to serve our customers to the highest standard.
Duties will include:
Creating and releasing work orders in accordance with MRP requirements
Scheduling production and Warehouse work orders using capacity planner
Highlighting any risk of delay in any shipment to Operations Manager
Review and release purchase orders in timely manner
Checking vendor acknowledgments against requested lead time
Attending meetings to review workload plan and advising any changes
Working with the Procurement team to prioritise and expedite as appropriate any part shortages that arise from the daily work schedule
The successful candidate will ideally have proven experience in a planning role within a manufacturing background. You will be confident working autonomously, have an excellent work ethic and thrive in being organised whilst liaising across functions.
You will also possess:
Strong Microsoft Office experience
Good analytical skills
SAP Business One or similar Business system knowledge ideally
Clear and articulate communication skills
A methodical and structured work approach
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
We are offering hybrid working with flexible start times as well as the opportunity to develop your career within an expanding global organisation. I f you're looking to be valued and appreciated then look no further as we’d love to hear from you.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
At Peak we strive to attract individuals who will enjoy our culture and values: to put customers first, be innovative, stay agile, always respectful, and show pride and passion. Our customers are at the heart of everything we do, and we’re passionate about supporting our employees to reach their full potential and exceed our customers’ expectations, and we need your help to realise this.
The Service Administrator is a pivotal role in achieving the smooth running of the EMEA service operation. It requires good organisation skills as well as the ability to deal with customers in a professional and conscientious manner. You will also act as the link between various departments in which it is critical in transferring information whilst ensuring effective communication and customer satisfaction.
Working alongside the service delivery, sales, order processing, logistics and operation teams you will be responsible for ensuring that our customers are receiving the correct spare parts and service visit within their expected time frame.
Your duties will include:
Processing maintenance kit orders for shipping to customer site
Contacting customers to arrange maintenance visits in a timely manner
Updating department scheduler to reflect field maintenance schedule
Co-ordinating and organising field service engineer work
Dealing with customer service enquiries by telephone, and e-mail in a prompt and efficient manner
Raising purchase orders for stock and invoices for service jobs as required
General administration tasks and sales order processing
You will get involved in a variety of administrative tasks and be comfortable using Microsoft Office. It would be advantageous if you have previous experience of using SAP B1, but more importantly, you’ll have a positive can-do approach with the aptitude to learn.
You will also possess:
Good organisational and planning skills
Understanding of geographical locations, times, and distances
Ability to work under pressure against tight deadlines
Exceptional communication and interpersonal skills
Self-motivation with the ability to work with minimal supervision
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
We are offering hybrid working with flexible start times as well as the opportunity to develop your career within an expanding global organisation. I f you're looking to be valued and appreciated then look no further as we’d love to hear from you.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
02/04/2024
At Peak we strive to attract individuals who will enjoy our culture and values: to put customers first, be innovative, stay agile, always respectful, and show pride and passion. Our customers are at the heart of everything we do, and we’re passionate about supporting our employees to reach their full potential and exceed our customers’ expectations, and we need your help to realise this.
The Service Administrator is a pivotal role in achieving the smooth running of the EMEA service operation. It requires good organisation skills as well as the ability to deal with customers in a professional and conscientious manner. You will also act as the link between various departments in which it is critical in transferring information whilst ensuring effective communication and customer satisfaction.
Working alongside the service delivery, sales, order processing, logistics and operation teams you will be responsible for ensuring that our customers are receiving the correct spare parts and service visit within their expected time frame.
Your duties will include:
Processing maintenance kit orders for shipping to customer site
Contacting customers to arrange maintenance visits in a timely manner
Updating department scheduler to reflect field maintenance schedule
Co-ordinating and organising field service engineer work
Dealing with customer service enquiries by telephone, and e-mail in a prompt and efficient manner
Raising purchase orders for stock and invoices for service jobs as required
General administration tasks and sales order processing
You will get involved in a variety of administrative tasks and be comfortable using Microsoft Office. It would be advantageous if you have previous experience of using SAP B1, but more importantly, you’ll have a positive can-do approach with the aptitude to learn.
You will also possess:
Good organisational and planning skills
Understanding of geographical locations, times, and distances
Ability to work under pressure against tight deadlines
Exceptional communication and interpersonal skills
Self-motivation with the ability to work with minimal supervision
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
We are offering hybrid working with flexible start times as well as the opportunity to develop your career within an expanding global organisation. I f you're looking to be valued and appreciated then look no further as we’d love to hear from you.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
Head of Logistics
We are delighted to be recruiting for a Head of Logistics to lead a team based in our HQ Inchinnan, Glasgow. Reporting to the Global Supply Chain & Logistics Manager, this will be a key role in contributing to our continued growth as a leading innovator in the design, manufacture and support of high performance gas generators.
You will be responsible for:
Managing and Developing Logistical Geographical Hubs
Leading the Global Strategy for Cost Effective Logistics, Optimised Transport Routes and Storage Levels
End to End Reporting of Logistics Costs and Logistical KPI’s with YoY Improvements
Managing the Global Supply Chain Data Compliance and Global Logistical Regulatory Compliance
Maintaining Global Business Process Flows (Visio)
Managing Consigned materials for OEM customers globally
Ideally you will have +5 years experience in a similar role and qualifications and experience such as CILT, BIFA, CIPS, Inward Processing, Auditing and SAP proficiency are preferential. You will have demonstrable experience in Logistical Change Management and in leading a team to deliver.
You will also possess:
Experience of Global Import / Export – HRMC & Global Custom regulations
High System Literacy and Effective Reporting (SAP, Excel, etc.)
Effective Time Management, Organisational and Team Building Skills
Our values at Peak are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand and culture, please click APPLY!
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
02/04/2024
Head of Logistics
We are delighted to be recruiting for a Head of Logistics to lead a team based in our HQ Inchinnan, Glasgow. Reporting to the Global Supply Chain & Logistics Manager, this will be a key role in contributing to our continued growth as a leading innovator in the design, manufacture and support of high performance gas generators.
You will be responsible for:
Managing and Developing Logistical Geographical Hubs
Leading the Global Strategy for Cost Effective Logistics, Optimised Transport Routes and Storage Levels
End to End Reporting of Logistics Costs and Logistical KPI’s with YoY Improvements
Managing the Global Supply Chain Data Compliance and Global Logistical Regulatory Compliance
Maintaining Global Business Process Flows (Visio)
Managing Consigned materials for OEM customers globally
Ideally you will have +5 years experience in a similar role and qualifications and experience such as CILT, BIFA, CIPS, Inward Processing, Auditing and SAP proficiency are preferential. You will have demonstrable experience in Logistical Change Management and in leading a team to deliver.
You will also possess:
Experience of Global Import / Export – HRMC & Global Custom regulations
High System Literacy and Effective Reporting (SAP, Excel, etc.)
Effective Time Management, Organisational and Team Building Skills
Our values at Peak are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand and culture, please click APPLY!
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
We are recruiting a self-motivated Technical Support Specialist who is fluent in English and German who will be responsible for providing a high level of technical support to the large network of Peak customers, distributors and OEMs across EMEA. Managing the technical support workload ensuring that emails and phone calls are prioritised in order of urgency and responded to within agreed Service Level Agreement (SLA). Please note that this is not an IT related role.
Duties include:
Providing technical support in conjunction with the service management system (SMS)
Responding to all incoming technical enquiries (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
In conjunction with Service Managers, ensuring all phone calls resulting in Field Service Engineer (FSE) on site assistance are responded to and organised within SLA of 2 hours
Using SMS, ensuring all relevant field visit data is captured by FSEs with system generated visit reports being promptly sent to customers
Working closely with the FSE’s, ensuring cost effective and efficient planning of the monthly workload ensuring that any breakdown visit meets the customer response time SLA
This role would suit someone who is customer driven with an interest in Technical support or experience of mechanical/ electrical fault diagnosis. You will have exceptional communication skills and proficiency in German would be highly advantageous.
In addition, you will possess:
Self-motivation and the ability to work with minimal supervision
Able to interface comfortably with customers at all levels both internally and externally
Ability to work under pressure against tight deadlines
Good organisational skills
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Now is a great time to join us! This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic work life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand and culture please click APPLY!
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
30/03/2024
We are recruiting a self-motivated Technical Support Specialist who is fluent in English and German who will be responsible for providing a high level of technical support to the large network of Peak customers, distributors and OEMs across EMEA. Managing the technical support workload ensuring that emails and phone calls are prioritised in order of urgency and responded to within agreed Service Level Agreement (SLA). Please note that this is not an IT related role.
Duties include:
Providing technical support in conjunction with the service management system (SMS)
Responding to all incoming technical enquiries (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
In conjunction with Service Managers, ensuring all phone calls resulting in Field Service Engineer (FSE) on site assistance are responded to and organised within SLA of 2 hours
Using SMS, ensuring all relevant field visit data is captured by FSEs with system generated visit reports being promptly sent to customers
Working closely with the FSE’s, ensuring cost effective and efficient planning of the monthly workload ensuring that any breakdown visit meets the customer response time SLA
This role would suit someone who is customer driven with an interest in Technical support or experience of mechanical/ electrical fault diagnosis. You will have exceptional communication skills and proficiency in German would be highly advantageous.
In addition, you will possess:
Self-motivation and the ability to work with minimal supervision
Able to interface comfortably with customers at all levels both internally and externally
Ability to work under pressure against tight deadlines
Good organisational skills
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Now is a great time to join us! This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic work life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand and culture please click APPLY!
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
An exciting opportunity has arisen for a Head of Engineering at Peak HQ, Inchinnan. Reporting to the COO, you will be responsible for the successful Research, Design and Development of new products and technologies. Owning the Product and Technology Development Process (PDP) you will ensure all stakeholders are engaged and contributing towards the success of new products and technologies.
Additionally, you will be responsible for:
Managing team leads (9) including Research and Development, Design and Development, Test and Validation, Product Compliance and New Product Integration
Actively monitoring and driving the Product and Technology Roadmap through market awareness of applications and complementary market sectors
Financial and business accountability by ensuring all projects are on time and in budget
Making technical decisions and setting technical direction
Chairing and reviewing business project priority meetings with the COO and reporting updates to the Executive Board as required
Accountability for the Product Change Process ensuring changes are implemented with minimal disruption to the business and its remains fit for purpose
Protecting business continuity through multi source supply whilst retaining key compliance
Driving a culture of Continuous Improvement and Engineering Excellence especially with considering of IoT opportunities for reliability and faster innovation
Developing and mentoring the teams by sharing knowledge and best practice, modern ways of working.
You must have a proven track record in a similar role of leading and driving teams in a fast-paced Engineering environment (in a £100M+ company), with knowledge of engineering best practices including Design for Manufacture and Design for Assembly and opportunities for engineering patents. Candidates should also have a degree in a relevant engineering discipline or sufficient experience.
You will have an understanding of the following:
Mechanical, pneumatical and electrical engineering principles
Validation Testing and End of Life Product Management
Structuring Research and Development projects and potential patents.
Future proofing products with product data collection and consideration of sustainability credentials.
Championing Continuous Improvement activities on product or process
Awareness of EN 61010, UL and ISTA certifications
At Peak we strive to attract individuals who will enjoy and align with our culture and values: to put customers first, be innovative, stay agile, always respectful, and show pride and passion. Our customers are at the heart of everything we do, and we’re passionate about supporting our employees to reach their full potential and exceed our customers’ expectations.
Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After over 20 years of sustained growth, Peak is well established as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. With over 20 overseas offices across every continent and over 700 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
We offer a competitive package and opportunities to develop within an expanding international company. If you have what it takes to be part of Peak, click APPLY!
25/03/2024
An exciting opportunity has arisen for a Head of Engineering at Peak HQ, Inchinnan. Reporting to the COO, you will be responsible for the successful Research, Design and Development of new products and technologies. Owning the Product and Technology Development Process (PDP) you will ensure all stakeholders are engaged and contributing towards the success of new products and technologies.
Additionally, you will be responsible for:
Managing team leads (9) including Research and Development, Design and Development, Test and Validation, Product Compliance and New Product Integration
Actively monitoring and driving the Product and Technology Roadmap through market awareness of applications and complementary market sectors
Financial and business accountability by ensuring all projects are on time and in budget
Making technical decisions and setting technical direction
Chairing and reviewing business project priority meetings with the COO and reporting updates to the Executive Board as required
Accountability for the Product Change Process ensuring changes are implemented with minimal disruption to the business and its remains fit for purpose
Protecting business continuity through multi source supply whilst retaining key compliance
Driving a culture of Continuous Improvement and Engineering Excellence especially with considering of IoT opportunities for reliability and faster innovation
Developing and mentoring the teams by sharing knowledge and best practice, modern ways of working.
You must have a proven track record in a similar role of leading and driving teams in a fast-paced Engineering environment (in a £100M+ company), with knowledge of engineering best practices including Design for Manufacture and Design for Assembly and opportunities for engineering patents. Candidates should also have a degree in a relevant engineering discipline or sufficient experience.
You will have an understanding of the following:
Mechanical, pneumatical and electrical engineering principles
Validation Testing and End of Life Product Management
Structuring Research and Development projects and potential patents.
Future proofing products with product data collection and consideration of sustainability credentials.
Championing Continuous Improvement activities on product or process
Awareness of EN 61010, UL and ISTA certifications
At Peak we strive to attract individuals who will enjoy and align with our culture and values: to put customers first, be innovative, stay agile, always respectful, and show pride and passion. Our customers are at the heart of everything we do, and we’re passionate about supporting our employees to reach their full potential and exceed our customers’ expectations.
Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After over 20 years of sustained growth, Peak is well established as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. With over 20 overseas offices across every continent and over 700 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
We offer a competitive package and opportunities to develop within an expanding international company. If you have what it takes to be part of Peak, click APPLY!
We are recruiting a self-motivated Technical Support Specialist who will be responsible for providing a high level of technical support to the large network of Peak customers, distributors and OEMs across EMEA. Managing the technical support workload ensuring that emails and phone calls are prioritised in order of urgency and responded to within agreed Service Level Agreement (SLA). Please note that this is not an IT related role.
Duties include:
Providing technical support in conjunction with the service management system (SMS)
Responding to all incoming technical enquiries (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
In conjunction with Service Managers, ensuring all phone calls resulting in Field Service Engineer (FSE) on site assistance are responded to and organised within SLA of 2 hours
Using SMS, ensuring all relevant field visit data is captured by FSEs with system generated visit reports being promptly sent to customers
Working closely with the FSE’s, ensuring cost effective and efficient planning of the monthly workload ensuring that any breakdown visit meets the customer response time SLA
This role would suit someone who is customer driven with an interest in Technical support or experience of mechanical/ electrical fault diagnosis. You will have exceptional communication skills and proficiency in German would be highly advantageous.
In addition, you will possess:
Self-motivation and the ability to work with minimal supervision
Able to interface comfortably with customers at all levels both internally and externally
Ability to work under pressure against tight deadlines
Good organisational skills
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Now is a great time to join us! This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic work life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand and culture please click APPLY!
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
21/03/2024
We are recruiting a self-motivated Technical Support Specialist who will be responsible for providing a high level of technical support to the large network of Peak customers, distributors and OEMs across EMEA. Managing the technical support workload ensuring that emails and phone calls are prioritised in order of urgency and responded to within agreed Service Level Agreement (SLA). Please note that this is not an IT related role.
Duties include:
Providing technical support in conjunction with the service management system (SMS)
Responding to all incoming technical enquiries (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
In conjunction with Service Managers, ensuring all phone calls resulting in Field Service Engineer (FSE) on site assistance are responded to and organised within SLA of 2 hours
Using SMS, ensuring all relevant field visit data is captured by FSEs with system generated visit reports being promptly sent to customers
Working closely with the FSE’s, ensuring cost effective and efficient planning of the monthly workload ensuring that any breakdown visit meets the customer response time SLA
This role would suit someone who is customer driven with an interest in Technical support or experience of mechanical/ electrical fault diagnosis. You will have exceptional communication skills and proficiency in German would be highly advantageous.
In addition, you will possess:
Self-motivation and the ability to work with minimal supervision
Able to interface comfortably with customers at all levels both internally and externally
Ability to work under pressure against tight deadlines
Good organisational skills
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Now is a great time to join us! This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic work life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand and culture please click APPLY!
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
We’re looking for an experienced Sales Business Analyst to join our forward thinking and collaborative IT team based in our Head Office in Inchinnan. The role will suit a self-motivated individual who thrives in an environment where they can identify solutions, drive prioritisation, and deliver changes that support the goals of our Global Sales and Sales Operations teams .
As the Sales Business Analyst, you’ll have the opportunity to use your proven track record in delivering process improvements and efficiencies through developing excellent stakeholder relationships. You’ll be working closely with the sales business partners to gain an in depth understanding of their business strategy, processes, services, and roadmap in the context which the business operates.
Someone with a genuine interest in technology and digital transformation who has outstanding communication and influencing skills, will excel in this varied role. It would be highly advantageous if you’ve had exposure using an ERP system and worked collaboratively across wider teams.
This role will be challenging and fast-paced as well as rewarding and engaging. In return, you’ll have a fantastic hybrid work pattern, a supportive work environment, and the chance to make a real contribution to the future growth and success of a global business. If you're looking to be valued and appreciated, then look no further as we would love to hear from you and tell you more about this opportunity.
Our values at Peak are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
21/03/2024
We’re looking for an experienced Sales Business Analyst to join our forward thinking and collaborative IT team based in our Head Office in Inchinnan. The role will suit a self-motivated individual who thrives in an environment where they can identify solutions, drive prioritisation, and deliver changes that support the goals of our Global Sales and Sales Operations teams .
As the Sales Business Analyst, you’ll have the opportunity to use your proven track record in delivering process improvements and efficiencies through developing excellent stakeholder relationships. You’ll be working closely with the sales business partners to gain an in depth understanding of their business strategy, processes, services, and roadmap in the context which the business operates.
Someone with a genuine interest in technology and digital transformation who has outstanding communication and influencing skills, will excel in this varied role. It would be highly advantageous if you’ve had exposure using an ERP system and worked collaboratively across wider teams.
This role will be challenging and fast-paced as well as rewarding and engaging. In return, you’ll have a fantastic hybrid work pattern, a supportive work environment, and the chance to make a real contribution to the future growth and success of a global business. If you're looking to be valued and appreciated, then look no further as we would love to hear from you and tell you more about this opportunity.
Our values at Peak are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.