We are recruiting a self-motivated Technical Support Specialist who will be responsible for providing a high level of technical support to the large network of Peak customers, distributors and OEMs across EMEA. Managing the technical support workload ensuring that emails and phone calls are prioritised in order of urgency and responded to within agreed Service Level Agreement (SLA). Please note that this is not an IT related role.
Duties include:
Providing technical support in conjunction with the service management system (SMS)
Responding to all incoming technical enquiries (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
In conjunction with Service Managers, ensuring all phone calls resulting in Field Service Engineer (FSE) on site assistance are responded to and organised within SLA of 2 hours
Using SMS, ensuring all relevant field visit data is captured by FSEs with system generated visit reports being promptly sent to customers
Working closely with the FSE’s, ensuring cost effective and efficient planning of the monthly workload ensuring that any breakdown visit meets the customer response time SLA
This role would suit someone who is customer driven with an interest in Technical support or experience of mechanical/ electrical fault diagnosis. You will have exceptional communication skills and proficiency in German would be highly advantageous.
In addition, you will possess:
Self-motivation and the ability to work with minimal supervision
Able to interface comfortably with customers at all levels both internally and externally
Ability to work under pressure against tight deadlines
Good organisational skills
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Now is a great time to join us! This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic work life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand and culture please click APPLY!
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
21/03/2024
We are recruiting a self-motivated Technical Support Specialist who will be responsible for providing a high level of technical support to the large network of Peak customers, distributors and OEMs across EMEA. Managing the technical support workload ensuring that emails and phone calls are prioritised in order of urgency and responded to within agreed Service Level Agreement (SLA). Please note that this is not an IT related role.
Duties include:
Providing technical support in conjunction with the service management system (SMS)
Responding to all incoming technical enquiries (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
In conjunction with Service Managers, ensuring all phone calls resulting in Field Service Engineer (FSE) on site assistance are responded to and organised within SLA of 2 hours
Using SMS, ensuring all relevant field visit data is captured by FSEs with system generated visit reports being promptly sent to customers
Working closely with the FSE’s, ensuring cost effective and efficient planning of the monthly workload ensuring that any breakdown visit meets the customer response time SLA
This role would suit someone who is customer driven with an interest in Technical support or experience of mechanical/ electrical fault diagnosis. You will have exceptional communication skills and proficiency in German would be highly advantageous.
In addition, you will possess:
Self-motivation and the ability to work with minimal supervision
Able to interface comfortably with customers at all levels both internally and externally
Ability to work under pressure against tight deadlines
Good organisational skills
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Now is a great time to join us! This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic work life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand and culture please click APPLY!
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
We’re looking for an experienced Sales Business Analyst to join our forward thinking and collaborative IT team based in our Head Office in Inchinnan. The role will suit a self-motivated individual who thrives in an environment where they can identify solutions, drive prioritisation, and deliver changes that support the goals of our Global Sales and Sales Operations teams .
As the Sales Business Analyst, you’ll have the opportunity to use your proven track record in delivering process improvements and efficiencies through developing excellent stakeholder relationships. You’ll be working closely with the sales business partners to gain an in depth understanding of their business strategy, processes, services, and roadmap in the context which the business operates.
Someone with a genuine interest in technology and digital transformation who has outstanding communication and influencing skills, will excel in this varied role. It would be highly advantageous if you’ve had exposure using an ERP system and worked collaboratively across wider teams.
This role will be challenging and fast-paced as well as rewarding and engaging. In return, you’ll have a fantastic hybrid work pattern, a supportive work environment, and the chance to make a real contribution to the future growth and success of a global business. If you're looking to be valued and appreciated, then look no further as we would love to hear from you and tell you more about this opportunity.
Our values at Peak are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
21/03/2024
We’re looking for an experienced Sales Business Analyst to join our forward thinking and collaborative IT team based in our Head Office in Inchinnan. The role will suit a self-motivated individual who thrives in an environment where they can identify solutions, drive prioritisation, and deliver changes that support the goals of our Global Sales and Sales Operations teams .
As the Sales Business Analyst, you’ll have the opportunity to use your proven track record in delivering process improvements and efficiencies through developing excellent stakeholder relationships. You’ll be working closely with the sales business partners to gain an in depth understanding of their business strategy, processes, services, and roadmap in the context which the business operates.
Someone with a genuine interest in technology and digital transformation who has outstanding communication and influencing skills, will excel in this varied role. It would be highly advantageous if you’ve had exposure using an ERP system and worked collaboratively across wider teams.
This role will be challenging and fast-paced as well as rewarding and engaging. In return, you’ll have a fantastic hybrid work pattern, a supportive work environment, and the chance to make a real contribution to the future growth and success of a global business. If you're looking to be valued and appreciated, then look no further as we would love to hear from you and tell you more about this opportunity.
Our values at Peak are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
We are recruiting a self-motivated Technical Support Specialist who will be responsible for providing a high level of technical support to the large network of Peak customers, distributors and OEMs across EMEA. Managing the technical support workload ensuring that emails and phone calls are prioritised in order of urgency and responded to within agreed Service Level Agreement (SLA). Please note that this is not an IT related role.
Duties include:
Providing technical support in conjunction with the service management system (SMS)
Responding to all incoming technical enquiries (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
In conjunction with Service Managers, ensuring all phone calls resulting in Field Service Engineer (FSE) on site assistance are responded to and organised within SLA of 2 hours
Using SMS, ensuring all relevant field visit data is captured by FSEs with system generated visit reports being promptly sent to customers
Working closely with the FSE’s, ensuring cost effective and efficient planning of the monthly workload ensuring that any breakdown visit meets the customer response time SLA
This role would suit someone who is customer driven with an interest in Technical support or experience of mechanical/ electrical fault diagnosis. You will have exceptional communication skills and proficiency in German would be highly advantageous.
In addition, you will possess:
Self-motivation and the ability to work with minimal supervision
Able to interface comfortably with customers at all levels both internally and externally
Ability to work under pressure against tight deadlines
Good organisational skills
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Now is a great time to join us! This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic work life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand and culture please click APPLY!
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
20/03/2024
We are recruiting a self-motivated Technical Support Specialist who will be responsible for providing a high level of technical support to the large network of Peak customers, distributors and OEMs across EMEA. Managing the technical support workload ensuring that emails and phone calls are prioritised in order of urgency and responded to within agreed Service Level Agreement (SLA). Please note that this is not an IT related role.
Duties include:
Providing technical support in conjunction with the service management system (SMS)
Responding to all incoming technical enquiries (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
In conjunction with Service Managers, ensuring all phone calls resulting in Field Service Engineer (FSE) on site assistance are responded to and organised within SLA of 2 hours
Using SMS, ensuring all relevant field visit data is captured by FSEs with system generated visit reports being promptly sent to customers
Working closely with the FSE’s, ensuring cost effective and efficient planning of the monthly workload ensuring that any breakdown visit meets the customer response time SLA
This role would suit someone who is customer driven with an interest in Technical support or experience of mechanical/ electrical fault diagnosis. You will have exceptional communication skills and proficiency in German would be highly advantageous.
In addition, you will possess:
Self-motivation and the ability to work with minimal supervision
Able to interface comfortably with customers at all levels both internally and externally
Ability to work under pressure against tight deadlines
Good organisational skills
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.
Now is a great time to join us! This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic work life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business. If you like the sound of our brand and culture please click APPLY!
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
We are thrilled to announce an opening for a T otal Care/ Delivery Sales Consultant to become an integral part of the Hair Transplant Team at our Private Client facility based in the UK. This full-time position is located in historic Edinburgh, Scotland.
Our esteemed client, a global leader in medical specialties, is at the forefront of innovative hair restoration treatments. From Hair Transplants and Eyebrow Transplants to Beard Transplants and Growth Therapy, our client offers a diverse range of cutting-edge solutions.
With a rapidly expanding global presence, our client has established clinics in various countries, including Greece, Denmark, UK, and Ireland. The Glasgow clinic has already gained a significant market presence, attracting a steady stream of patients each week, plans to grow the Edinburgh site are the next point of action and has led to this post being established.
In addition to their remarkable medical services, our client is committed to strong corporate values. They provide free sessions for socially disadvantaged groups, offer Repair sessions for individuals with burns or scarring resulting from accidents or health issues, and actively engage in charity events supporting children with cancer and victims of fires. They also extend support to Paralympic athletes and have implemented Care initiatives for stray animals
Currently, within the Edinburgh clinic, the business is assessing the open market within the region and
Initial comprehensive training is provided in Greece for 2-3 weeks.
Total Care Sales Consultant (Edinburgh on-site) - Position overview
Working as a Total Care Consultant/ Sales Consultant you'll provide every patient with the most effective and accurate solution based to each one needs. Working with this client's state-of-the-art diagnostic systems and team of specialists you will be required to prepare and present a fully personalized treatment. In the final stage of diagnosis, the scientific team studies each case individually and plans a tailor-made treatment plan offering always a unique patient experience. You will manage your own desk and schedule your rota depending on client availability and you will have sales targets to hit on a monthly/yearly basis.
Duties include:
Consultation: Meet with potential clients to discuss their hair loss concerns, assess their needs, and provide information about available treatment options, including hair transplant procedures.
Sales Presentations: Conduct sales presentations to educate clients about the benefits of hair transplant procedures, answer their questions, and address any concerns they may have.
Customer Relationship Management: Build and maintain relationships with clients by providing personalized attention, follow-up communication, and ongoing support throughout their decision-making process.
Sales Strategy Development: Develop and implement sales strategies to increase client acquisition, retention, and revenue generation for the clinic.
Lead Generation: Identify and pursue potential leads through various channels such as referrals, networking events, online marketing, and partnerships with other businesses in the beauty and wellness industry.
Market Research: Stay informed about industry trends, competitor offerings, and customer preferences to tailor sales approaches and stay ahead in the market.
Administrative Tasks: Handle administrative duties related to sales, including maintaining client records, scheduling appointments, and processing payments.
Collaboration: Work closely with other members of the clinic's team, including medical professionals and support staff, to ensure a seamless and positive experience for clients.
Training and Development: Stay updated on the latest advancements in hair transplant technology and techniques through training programs and professional development opportunities.
Performance Tracking: Monitor and analyse sales performance metrics to evaluate the effectiveness of sales strategies and identify areas for improvement.
Qualifications:
Years of experience in the field of hair transplants or related areas such as aesthetic clinic will be considered as a plus.
Excellent communication skills to convey complex information clearly and empathetically.
Strong interpersonal skills to build trust and rapport with clients.
Ability to work collaboratively within a multidisciplinary team.
Benefits:
Competitive compensation package
Opportunities for professional development and training
Access to state-of-the-art facilities and resources
A supportive and dynamic work environment
Job Types: Permanent, Full-time, Fixed term contract
Salary: £29,320.04-£45,594.97 per year + bonus!!
Company pension
Schedule:
Monday to Friday
Weekend availability
Supplemental pay types:
Commission pay
Performance bonus
07/03/2024
We are thrilled to announce an opening for a T otal Care/ Delivery Sales Consultant to become an integral part of the Hair Transplant Team at our Private Client facility based in the UK. This full-time position is located in historic Edinburgh, Scotland.
Our esteemed client, a global leader in medical specialties, is at the forefront of innovative hair restoration treatments. From Hair Transplants and Eyebrow Transplants to Beard Transplants and Growth Therapy, our client offers a diverse range of cutting-edge solutions.
With a rapidly expanding global presence, our client has established clinics in various countries, including Greece, Denmark, UK, and Ireland. The Glasgow clinic has already gained a significant market presence, attracting a steady stream of patients each week, plans to grow the Edinburgh site are the next point of action and has led to this post being established.
In addition to their remarkable medical services, our client is committed to strong corporate values. They provide free sessions for socially disadvantaged groups, offer Repair sessions for individuals with burns or scarring resulting from accidents or health issues, and actively engage in charity events supporting children with cancer and victims of fires. They also extend support to Paralympic athletes and have implemented Care initiatives for stray animals
Currently, within the Edinburgh clinic, the business is assessing the open market within the region and
Initial comprehensive training is provided in Greece for 2-3 weeks.
Total Care Sales Consultant (Edinburgh on-site) - Position overview
Working as a Total Care Consultant/ Sales Consultant you'll provide every patient with the most effective and accurate solution based to each one needs. Working with this client's state-of-the-art diagnostic systems and team of specialists you will be required to prepare and present a fully personalized treatment. In the final stage of diagnosis, the scientific team studies each case individually and plans a tailor-made treatment plan offering always a unique patient experience. You will manage your own desk and schedule your rota depending on client availability and you will have sales targets to hit on a monthly/yearly basis.
Duties include:
Consultation: Meet with potential clients to discuss their hair loss concerns, assess their needs, and provide information about available treatment options, including hair transplant procedures.
Sales Presentations: Conduct sales presentations to educate clients about the benefits of hair transplant procedures, answer their questions, and address any concerns they may have.
Customer Relationship Management: Build and maintain relationships with clients by providing personalized attention, follow-up communication, and ongoing support throughout their decision-making process.
Sales Strategy Development: Develop and implement sales strategies to increase client acquisition, retention, and revenue generation for the clinic.
Lead Generation: Identify and pursue potential leads through various channels such as referrals, networking events, online marketing, and partnerships with other businesses in the beauty and wellness industry.
Market Research: Stay informed about industry trends, competitor offerings, and customer preferences to tailor sales approaches and stay ahead in the market.
Administrative Tasks: Handle administrative duties related to sales, including maintaining client records, scheduling appointments, and processing payments.
Collaboration: Work closely with other members of the clinic's team, including medical professionals and support staff, to ensure a seamless and positive experience for clients.
Training and Development: Stay updated on the latest advancements in hair transplant technology and techniques through training programs and professional development opportunities.
Performance Tracking: Monitor and analyse sales performance metrics to evaluate the effectiveness of sales strategies and identify areas for improvement.
Qualifications:
Years of experience in the field of hair transplants or related areas such as aesthetic clinic will be considered as a plus.
Excellent communication skills to convey complex information clearly and empathetically.
Strong interpersonal skills to build trust and rapport with clients.
Ability to work collaboratively within a multidisciplinary team.
Benefits:
Competitive compensation package
Opportunities for professional development and training
Access to state-of-the-art facilities and resources
A supportive and dynamic work environment
Job Types: Permanent, Full-time, Fixed term contract
Salary: £29,320.04-£45,594.97 per year + bonus!!
Company pension
Schedule:
Monday to Friday
Weekend availability
Supplemental pay types:
Commission pay
Performance bonus