Peak Scientific Glasgow
Technical Manager – EMEA Location: Glasgow, Inchinnan, Renfrewshire Travel: <10% travel when required EMEA Regions Job type: Full Time An exciting new opportunity has arisen for a Technical Manager for EMEA to make a significant contribution to our fast-paced gas generation technology business which has experienced significant growth in recent years. As Technical Manager your primary duty is to provide world class technical support and advice to our customers, colleagues and OEMs in EMEA. THE ROLE: Reporting to the EMEA Service Delivery Manager, your responsibilities will include, but are not limited to: Managing, mentoring and leading a small team of Technical Support Specialists Case managing to conclusion all technical complaints and escalations from Technical Support ensuring timely and satisfactory resolution at all times, ensuring all progress is properly documented Overseeing development and training schedules for Technical Support Specialists Liaising with the Global Technical Manager any product irregularities or production issues and assist with product improvement projects and initiatives Providing technical product knowledge to customers/departments Ensuring technical data and reporting is completed and communicated via monthly report to Global Technical Manager. THE CANDIDATE: Experience of working in field service/service delivery teams and providing a remote support service for internal and external customers would be advantageous Experience of working with electronics, hydraulic and mechanical systems, and managing customer escalations from creation to resolution A track record of leading small technical teams Knowledge/understanding of maintaining pressure systems and transportable gases in a similar or scientific related industry would be advantageous Strong all-round communication and interpersonal skills. BENEFITS: 31 days annual leave (27 days annual leave + 4 fixed public holidays), holiday purchase scheme (up to an additional 5 days per annum), flexible start times, life assurance, pension scheme, cycle to work scheme, birthday gift of chocolates or wine, access to discounted local gym memberships. ABOUT PEAK: Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After over 20 years of sustained growth, Peak is well established as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. With over 20 overseas offices across every continent and over 500 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business. There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please click the Apply button.